Refund policy

Last updated: August 10, 2026

We want you to feel confident ordering from Luma Ritual. Please review our return and refund policy before purchasing.

30-DAY RETURN WINDOW

You may request a return within 30 days of the date your order was delivered.

To be eligible for a standard return:

• The product must be unopened
• The safety seal must be intact
• The product must be unused
• The item must be in its original packaging
• Proof of purchase must be provided

Because our products are consumable dietary supplements, opened or used products are generally not eligible for return or refund unless they arrived damaged, defective, or incorrect.

STARTING A RETURN

To request a return, contact us at:

themacedoecom@gmail.com

Please include:

• Your full name
• Order number
• Product you wish to return
• Reason for the return

Do not send a return without first contacting us.

If your return is approved, we will provide return instructions and the appropriate return address.

RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the refund is due to an error by Luma Ritual or our fulfillment partner.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If your product is damaged, defective, or incorrect, contact us as soon as possible at themacedoecom@gmail.com.

Where appropriate, we may offer a replacement or refund at no additional cost.

Photos of the product and packaging may be required to help us resolve the issue.

NON-RETURNABLE ITEMS

We cannot accept standard returns of:

• Opened dietary supplements
• Used dietary supplements
• Products with a broken or removed safety seal
• Gift cards, if offered
• Items specifically identified as final sale before purchase

This does not affect any rights you may have under applicable consumer protection laws.

REFUNDS

Once an approved return is received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after a refund is issued for your bank or payment provider to post the funds to your account. Processing times vary by financial institution.

SUBSCRIPTION ORDERS

Cancelling a subscription prevents future eligible renewals but does not automatically cancel an order that has already been processed.

If a subscription renewal order has already entered processing, contact us immediately at themacedoecom@gmail.com.

We cannot guarantee cancellation after processing has begun.

Eligible unopened subscription orders remain subject to the return conditions described in this Refund Policy.

CANCELLATIONS

If you need to cancel a one-time order, contact us as quickly as possible.

Once an order has entered fulfillment or shipped, we may be unable to cancel it.

CONTACT

Questions about returns or refunds can be sent to:

Luma Ritual
themacedoecom@gmail.com

Anternstrasse 28, Niederbipp