Shipping policy

Last updated: August 10, 2026

Thank you for choosing Luma Ritual. We want your order to arrive safely and with as little friction as possible.

ORDER PROCESSING

Orders are processed before shipment by Luma Ritual and/or our fulfillment partners.

Processing times may vary during weekends, holidays, periods of unusually high demand, or circumstances outside our reasonable control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

SHIPPING RATES

Standard U.S. Shipping:
$4.50 per order.

Subscribe & Save:
Eligible Subscribe & Save orders include FREE standard U.S. shipping for as long as the subscription remains active and eligible.

Any available expedited shipping options and their prices will be displayed at checkout.

DELIVERY TIMES

Estimated delivery times may vary depending on destination, carrier performance, order volume, weather conditions, and other circumstances outside our control.

Any estimated delivery window shown at checkout or in your shipping confirmation is an estimate and is not a guaranteed delivery date.

TRACKING

When tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow time for the carrier to scan and update tracking information after shipment.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at themacedoecom@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Luma Ritual is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer.

LOST, DAMAGED OR INCORRECT ORDERS

If your package arrives damaged, you receive the wrong item, or tracking indicates a delivery problem, please contact us at themacedoecom@gmail.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photographs of the product and packaging when relevant

We will review the issue and, when appropriate, arrange a replacement, refund, or other suitable resolution.

DELIVERY MARKED AS DELIVERED

If tracking shows that an order has been delivered but you cannot locate it, please first:

• Check around the delivery location
• Check with household members or neighbors
• Contact the shipping carrier

If the package is still missing, contact us at themacedoecom@gmail.com and we will review the situation.

INTERNATIONAL SHIPPING

International shipping availability, rates, duties, taxes, and import charges may vary by destination and will be communicated at checkout where applicable.

Customers are responsible for any customs duties, taxes, or import fees unless otherwise stated during checkout.

SUBSCRIPTION SHIPPING

Subscribe & Save orders that qualify for free standard shipping will display this benefit during purchase.

If a subscription is cancelled, the free-shipping benefit does not apply to future one-time purchases.

CONTACT

For shipping questions, contact:

Luma Ritual
themacedoecom@gmail.com

Anternstrasse 28, Niederbipp, Switzerland